Richard Wise

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We are all replaceable .... so how do we change that?

 

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20/11/2016

If you lost everything today....

 Click on this photo to check out branding yourself

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20 nov 16 @ 8:25 pm est          Comments

Is It Customer Service or Customer Experience?

We've all been there-you walk into a store, into the dressing room, or up to the register only to be greeted by an employee who would clearly rather be somewhere else.

They may be avoiding eye contact, playing on their phone, or chatting with other employees instead of giving you an ounce of attention. How much money and time did you spend at that store? Probably not very much.

Click on the image to go this great article 

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 https://richardnormanwise.wordpress.com/2016/11/20/is-it-customer-service-or-customer-experience/

20 nov 16 @ 8:09 pm est          Comments


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